FAQ

Carbiotix is an award-winning consumer biotechnology company focused on affordable gut health solutions and their impact on the microbiome. We are the first company in the world to offer a personalized soluble fiber supplement that fills the fiber gap of every individual with the optimum amount of fiber based on each persons’ changing gut microbiota. We offer the simplest, most affordable and effective solution on the market.
Most adults only consume 50% of the soluble fiber they should get in their diet. There is a growing body of research supporting a strong correlation between the intake of soluble fibers and beneficial health effects. Prebiotics or soluble fibers have been found to play a key role in supporting the growth of good probiotic bacteria in our gut. Consuming enough soluble fibers in your normal diet is challenging, not all soluble fibers perform well, and all people are different, meaning that everyone´s microbiome is different and constantly changing.
Carbiotix will never make explicit health claims related to its supplement or nutraceutical products. This decision is based on the fact that all people are different and thus will experience a different effect, and that health claims are restrictive and expensive thus counter-productive to our ambition of being the most affordable and available solution on the market. Instead, we encourage people to do a “Fiber-5”. Spend five minutes searching the internet and learning about the microbiome, soluble fiber and its health benefits.
A personalised fiber supplement takes all the guesswork out of selecting the right fiber, determining how much to take, when to take it, and figuring out if it really has an effect on the growth of good bacteria in your gut. Practically, it is about continually modifying a soluble fiber supplement based upon feedback from you the host (yes soluble fibers are mainly feeding the microbes living inside your gut). In our case, we modify the dosing based on an individuals’ changing gut microbiome. The level of personalisation is impacted by the length of time on the service, total number of subscribers and the completeness of the current survey.
Users subscribe to the subscription Services on carbiotix.com via a desktop, laptop, tablet or mobile phone. Unfortunately, we do not support Internet Explorer browser. For LoveGut subscribers, you will be sent a microbiome sample kit on your subscription date and every 30 days thereafter. For PersonalGut subscribers, you will be sent 15 fiber supplement sachets on your subscription date and every 15 days thereafter, as well as a microbiome sample kit according to the LoveGut schedule. In addition to receiving your gut health results in the form of a metric we call the Fiber Loving Bacteria (FLB) index, both LoveGut and PersonalGut subscribers will have access to generic and personalized dietary advice. When logged onto carbiotix.com you will have access to your current status survey, results, calendar of important dates, your account details and much more.
Once you have sent in one sample to Carbiotix you will get to see your Fiber Loving Bacteria (FLB) index. This FLB index is an easy to understand graphic showing the relative percentage of good probiotic bacteria in your gut or colon. It is divided into three zones: 1) the captive zone, 2) the sub-optimal zone, and 3) the optimal zone, which is the zone we want all our customers to achieve. Please click on the link “What is the FLB?” in the footer.
We use the latest methods and equipment available, supplied through our internationally recognised technology partners, to analyse the gut microbiome samples sent to us. With regards to details of how we analyze the samples we get from customers, what we look for and our entire workflow, this is information we do not share and is currently patent pending. We believe in our ambition to keep things simple for customers, and protecting our trade secret allows us to offer such an affordable price for microbiome analysis.
We take the privacy of our customers very seriously. It is a key cornerstone in the architecture of our entire service from front to back. To ensure this, we have adopted the structures, routines and systems required in the General Data Protection Regulation (GDPR) in Europe (one gold standard for data protection). This requires that all personal information is kept anonymous and encrypted. Users however have a responsibility to keep their login and password details protected.
We are offering our subscription service to 252 countries and territories around the world. It is however the responsibility of users as defined by our Terms of Service to ensure that there are no local restrictions regarding receiving a fiber supplement or sending gut microbiome samples through the mail or via courier.