FAQ

No, you do not have to activate or register your gut microbiome kit or sample vials. Since Carbiotix subscription service is personalized, both the gut microbiome kit and sample vials are pre-registered. You do however have to make sure you do not mix your vials with a family member or partner. Thus, check that the number on the vial matches the number on the back of your box.
No, Carbiotix does not offer replacement vials for vials that are damaged or lost. Thus, please keep the sample kits in a safe place that you remember. If you miss a sample, don’t worry a new kit will arrive every three months.
Samples are usually processed within working 1-2 days of receiving them with the exception of holidays. You will be informed when your Fiber Loving Bacteria (FLB) index is updated with the results from your latest sample..