FAQ

You can choose between First-Class mail or Trackable Shipping through our partner DHL to ship your fiber sachets and gut microbiome kits and envelopes. The cost of shipping varies between methods of shipping and destination. Customers should be aware that tracking capabilities are not possible with First-Class mail service, increasing risk of delayed or lost shipments. Carbiotix does not offer compensation or replacement items for delayed or lost shipments.
Shipping times vary between the method of shipping and destination. For First-Class mail shipping, deliveries can take from 2 days to 3 or 4 weeks in some cases. For trackable shipping, delivery times vary from 2 days to 1 week. Apart from the first two fiber sachet boxes and gut microbiome kit sent to subscribers at the start of a subscription, Carbiotix has budgeted 30 days in its subscription schedule for deliveries to arrive..
Carbiotix has designed each box shipped to fit into most mail boxes around the world. Thus, if you choose First-Class mail, your shipments will likely be delivered to your mailbox. If you select Trackable Shipping, you will have the choice to have your shipments delivered to your mailbox, a pick up point or other alternative. Please note that it will be up to the discretion of local mail services to decide whether a package can be delivered to a mailbox.
If you select Trackable Shipping, late shipments should never be a problem as you will be able to see where your shipment is at any time, in addition to having shorter shipping periods. If your First-Class mail shipment is late, hopefully this does not happen very often. If your shipments are repeatedly late, you have three options: continue with First-Class mail and accept the disruptions, upgrade to Trackable Shipping, or discontinue your subscription.
If your shipments are damaged, please report this to Carbiotix. Unfortunately, we do not offer any compensation or replacement items for damaged items as all items are personalized.
If you are using First-Class mail shipping and your shipment does not arrive, please confirm that your shipping address is correct under My account. Carbiotix does not offer any compensation or replacement items for lost items. If repeated shipments do not arrive, please consider upgrading to Trackable Shipping.
Carbiotix offers a 30-day money back guarantee on the plan fee for the most recently billed subscription period if you decide for any reason to cancel your subscription and return the items shipped to you during the subscription period. This money back guarantee does not apply to shipping and handling costs as they can vary due to destination and shipping method selected. Refund processing times can take up to 5 working days after receiving returned items in their original packaging.
When you approve to subscribe to Carbiotix you accept the Terms of Service (Terms). The Terms stipulate the rights and responsibilities of Carbiotix and each customer, and govern each customers use of the Service.